Refund Policy

You can cancel and get a full refund until we deliver your purchase. Email billing@vaultr.tech from the address on your account and we refund to the original payment method.

Your purchase is delivered when:

• Subscription: we send the login details for your Carvoy workspace.
• Lifetime Licence: we send the login details for your Carvoy workspace.

Once delivered, Carvoy is non-refundable. Your login gives you the software from that moment, and it can't be returned.

At checkout you ask us to deliver immediately and confirm that you give up your right of withdrawal once delivery has taken place. Where consumer law (for example in the EU, EEA, Switzerland or the UK) gives you a cooling-off period, it does not apply to digital content once delivery has started with your express consent. You can't place an order without giving this confirmation. We keep a record of it, with the time and IP address, as proof.

You can cancel anytime. Cancelling stops all future charges, and you keep full access until the end of the period you have already paid for.

A billing period that has started is not refunded, including renewals and unused time. Upgrades are charged pro rata for the rest of the period; downgrades take effect at your next renewal.

From year two, the yearly renewal of hosting, updates and support ($300) is non-refundable once the new year has started. If you don't renew, you receive a full export of your data and the workspace closes.

• We fail to deliver your Carvoy login.
• You were charged more than once for the same purchase.
• We are unable to get your workspace working and can't fix it within a reasonable time.
• Carvoy is unavailable for a long period because of our fault (refund of the affected period).

Payments are processed by our merchant of record, which acts as the reseller of your purchase and is shown on your receipt. Its refund terms, shown at checkout, also apply and it may review refund requests under them. Nothing in this policy limits your mandatory rights under consumer law.

Cancel a subscription from your account page, or email billing@vaultr.tech with your company name and the email on your account. We confirm every cancellation and refund by email.